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020 3355 8747

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Download Our Agency Price Guide
Download and discover our hourly, day and retainer rates including our bulk hour discounts.

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What To Expect From Booking Your Discovery Call with James
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1
Book your time using the scheduler below.
Let’s find a good time for us both to speak so we can dedicate the time to understand your frustrations and challenges.
2
Receive a Short Email Questionnaire
If I have any questions before our call I will email you, this could be for me to carry out some initial research so I’m all up to speed.
3
Video Conference Call
To discuss your challenges, being able to see my screen I can demonstrate ideas and tactics to help reach your objectives.
photo
What To Expect From Booking Your Discovery Call with James
1
2
3
Book your time using the scheduler below.
Let’s find a good time for us both to speak so we can dedicate the time to understand your frustrations and challenges.
Receive a Short Email Questionnaire
If I have any questions before our call I will email you, this could be for me to carry out some initial research so I’m all up to speed.
Video Conference Call
To discuss your challenges, being able to see my screen I can demonstrate ideas and tactics to help reach your objectives.
Home / Support & Maintenance From Impact Media
Home / Support & Maintenance From Impact Media

WORDPRESS SUPPORT & MAINTENANCE

Expert Support, Maintenance & Managed Hosting

If you're looking for a proactive, responsive, and technical WordPress agency, we might be the perfect fit.

Let us take the time consuming everyday maintenance off your hands, and provide you with the peace of mind of responsive and reliable support. 

 

Our plans have been carefully crafted to provide, speed, security and reliability, along with a high level of customer service. Combining:

  • WordPress Core & plugin updates
  • Routine maintenance
  • Ongoing speed & performance optimisation
  • Reactive support
  • A rock solid DNS level security firewall
  • Enterprise level hosting
  • Custom plans available for special requirements
  • A variety of other core benefits that save you time, money & worry

When your WordPress website experiences issues, our team are on hand to investigate, report and resolve. We handle everything, and even liaise with third-party providers on your behalf.

 

Get total peace of mind with our WordPress & WooCommerce Support & Maintenance plans. Get in touch 

Download Our Support Brochure
For Information On Plans & Pricing

How can we make WordPress work better for you?

If you want to talk about Support, Maintenance & Managed Hosting for your WordPress or WooCommerce website, drop us a quick message.

 

We’ll get back to you within one business day for a commitment free chat about what we could do for you.

Drop Us A Message

You can also reach us by phone or email.

020 3355 8747

studio@impactmedia.co.uk

impact team
We Created The Ultimate Combined Hosting, Support &  Maintenance Solution That Our Clients Love
After many years of providing support we listened to our clients and understood their main drivers for website success, speed, security and reliability, our Support Unlimited WordPress Care Plans
are exactly that.
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#1
WordPress Core,
Theme & Plugin Updates

Impact will continually monitor your website and carry out routine WordPress Core, Plugin and theme updates as and when required.

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#2
WordPress Fault
Finding & Investigation

Our team of experts are at the end of the phone should you encounter any issues. Investigating, diagnosing and resolving on your behalf.

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#3
Screen All
Traffic Through Sucuri

Protect your reputation and investment by screening website traffic through Sucuri’s premium 3rd party security firewall inclusive within your plan.*

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#4
Reliable, Rapid
Managed WordPress Hosting

Fast and reliable WordPress configured hosting managed by the Impact Media team. Using a CDN and server caching to achieve rapid loading times.*

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#5
Continual Speed &
Performance Optimisation

Through premium plugins and website configuration we help to continually improve the overall speed, performance and page loading times of your website.

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#6
Regular Secure
Website Backups

Protect your data with daily or hourly offsite backups should a catastrophe occur. Our team will restore the latest backup to get you back up and running in lighting time.

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#7
Security Patches &
Hack Cleanups

With 24/7 website monitoring, proactive security patches being applied and a responsive team on hand to repair and protect the website moving forward.

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#8
Separate Staging Server
For Test Development

New plugin or development testing is carried out on a clone website, to avoid errors and to aid in any internal approval process.*

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#9
Inclusive
WordPress Training Videos

To ensure your team are trained in how to maintain the content on your website, our plans provide access to a library of WordPress training videos at their disposal.

*Sucuri Firewall, Managed Hosting & Staging Servers are available on our Essential & Critical plans.

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Why Choose Impact?

5 star google rating
ISO certified logo
Platinum Cloudways Partner Agency
UK Dev Awards Finalists 2022
  • 18 years delivering excellence in digital
  • SLA response times with NO contracts
  • WordPress dedicated technical expertise
  • Human telephone support
  • Proactive performance & security improvements
  • We plant trees for every month you're with us
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They deliver on what they promise
I can honestly say Impact has been my favourite agency to work with. Highly organised, efficient & transparent, there's no question they know everything WordPress. They deliver on what they promise and best of all they’re really nice people to work with – very rare to get all the above in one agency.
Nick Bramer
Marketing Director
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Boosted performance on desktop and mobile
Initially driven by a need for speed, Impact made a number of refinements to our sites to boost performance on desktop and mobile, they now provide proactive website management and reactive support to ensure that the sites remain secure, available, and fast.
author
Anne Woollett
Marketing Communications Manager
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Completely stress free process
Cannot thank this team enough for all of their help with our website! The whole team is a dream to work with. I've learnt so much from them, it's been a completely stress free process and we can finally make the changes we need easily.
author
Becky Hynes
Content & Communications Manager
10k tree challenge

We’re committed to
planting
10,000 trees.

We’re committed to planting trees for every website we build, for each month a website is supported with us, and also every review we receive too. Our clients do something nice for us, and we do something good for the environment. 

 

We're also a climate positive workforce.

Ecologi Climate Positive Workforce Logo
Why Download Our Support Brochure?

Not ready to start a conversation just yet? Then download our Support brochure for greater detail on our available Support plans, what each plan includes, custom plan information, and pricing.

 

Just fill out the form, and you’ll be able to download a copy of the brochure to look through in your own time >

 

If you have any questions, or what to know if we could help with a more bespoke support solution, just drop us a message.

support guide cover
Download Our Support Brochure

Find out more about our available support & maintenance plans and pricing.

studio@impactmedia.co.uk
020 3355 8747
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About Impact

  • Company Profile
  • Meet The Impact® Family
  • Why We’re A WordPress Agency
  • Our Process
  • Careers
  • Awards
  • Partners
  • Giving Back
  • 10K Tree Challenge

WordPress Agency Services

  • WordPress Design
  • UX Design
  • WordPress Development
  • WooCommerce Development
  • Migrating To WordPress
  • Custom WordPress Integrations & Plugins
  • WordPress Multisite
  • Conversion Rate Optimisation
  • WordPress Training

WordPress Support

  • WordPress Support & Maintenance
  • WordPress Support Brochure
  • Insights
  • Case Studies
  • Contact Us

WordPress Agency London.

86-90 Paul Street,

London, EC2A 4NE

+44 (0) 20 3355 8747

WordPress Agency Essex

Woodland Place, Hurricane Way,

Wickford, Essex, SS11 8YB

+44 (0) 1268 858292
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Impact Media is a trading name of IMDMS LTD. Company Reg. 05970261
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