WORDPRESS SUPPORT AGENCY

LOOKING FOR AN AGENCY TO SUPPORT & MAINTAIN YOUR WORDPRESS WEBSITE?

If you're looking for an agency who are dedicated WordPress specialists, look no further. We are the chosen WordPress & WooCommerce Support partner for hundreds of businesses across the UK and the world.

Our ongoing support plans combine routine maintenance, and speed and performance enhancements, with SLA reactive support. Along with enterprise level hosting, a rock solid security firewall, and a variety of other core benefits that save brands both time and money.

When your WordPress website experiences issues, our team are on hand to investigate, report and resolve. We handle everything technical and even liaise with third-party providers on your behalf.

Get total peace of mind with WordPress care plans from dedicated experts:

Find out more about our available support & maintenance plans and pricing.

We Created The Ultimate Combined Hosting, Support & Maintenance Solution That Our Clients Love

After many years of providing support we listened to our clients and understood their main drivers for website success, speed, security and reliability, our Support Unlimited WordPress Care Plans are exactly that.

WordPress
Routine Maintenance

Managed
WordPress Hosting

WordPress Firewall &
Security by Sucuri

WordPress Speed &
Performance Optimisation

Certifications, Memberships & Partners

Total Website Peace Of Mind

Delegate All Routine

WordPress Maintenance

Let our WordPress technical experts take care of routine WordPress maintenance, plugin updates, daily backups, and theme updates for your websites.

Screen All
Traffic Through Sucuri

Protect your reputation and investment by screening website traffic through Sucuri’s premium 3rd party security firewall.*

Reliable, Rapid Managed WordPress Hosting

Fast and reliable WordPress configured hosting managed by the Impact team. Using a CDN and server caching to achieve rapid loading times.

Continual Speed &
Performance Optimisation

Through premium plugins and website configuration we help to continually improve the overall speed, performance and page loading times of your website.

Regular Secure
Website Backups

Protect your data with daily or hourly offsite backups should a catastrophe occur. Our team will restore the latest backup to get you back up and running in lighting time

Separate Staging Server
For Test Development

New plugin or development testing is carried out on a clone website, to avoid errors and to aid in any internal approval process.*

WordPress Core, Theme & Plugin Updates

We will continually monitor your website and carry out routine WordPress Core updates, and plugin & theme updates as and when required.

Inclusive WordPress

Training Videos

To ensure your team are trained in how to maintain the content on your website, our plans provide access to a library of WordPress training videos at their disposal.

PHP, My SQL or Database

Connection Errors

We investigate and resolve PHP, MySQL, HTML, CSS and JQuery errors as well as WordPress related issues.

WordPress Bug Fixing &
Security Patches

Investigating and resolving bugs should they occur and patching security.

DNS & Server

Management

Pointing DNS, changing nameservers, validating SSL certificates or resolving database or internal server errors.

Third Party
Liason

Whether a plugin or API partner, we liaise on your behalf to avoid any communication delay or downtime.

Restoring Page &

Database Backups

We help restore pages, restore database database backups or complete website restores.

Website Is Down or
Has Been Hacked

If your website becomes compromised, we’ll get it back up and running again.

WordPress

Multisite Support

We support Multisite networks of all sizes and complexity, including multilingual and global networks.

WooCommerce

Support

Supporting WooCommerce and various payment gateways to ensure your store is always up and running.

Common challenges marketing teams face before coming onboard with Impact:

Searching for a specialist WordPress partner with technical knowledge and experience to handle both support and further development.
The agency that launched the website doesn't provide support or routine maintenance.
WordPress Core or plugins are out-of-date and other compliance and security tasks are not being carried out.
The website has been hacked and not secure. It has no security measures, or no form of backup facility.
The website is slow to load needing various speed & performance improvements to benefit user experience and search rankings.
The website contains third party integrations that are vital to the website's functionality, and they are constantly failing.
Utilising valuable development hours each month investigating and resolving bugs.
There is a delay in communication between the hosting and development companies which is causing issues.