logo

WordPress Specialist Agency

020 3355 8747

Book A Call
  • Home
  • About Impact®
  • Our Services
  • Case Studies
  • Insights
  • Contact Us
WordPress Specialist Agency
020 3355 8747
logo logo
Book A Call
Back
Menu
  • Home
     
  • About Impact Media
    Learn More About The Impacters
  • Our Services
    Discover How We Can Help
  • Case Studies
    Under The Hood Of Our Web Builds
  • Insights
    Read Insights from the Impact Team
  • Contact Us
     
020 3355 8747
Mon - Fri • 9am - 5pm
Book A Call
Close
Download Our Agency Price Guide
Download and discover our hourly, day and retainer rates including our bulk hour discounts.
Close
What To Expect From Booking Your Discovery Call with James
photo
1
Book your time using the scheduler below.
Let’s find a good time for us both to speak so we can dedicate the time to understand your frustrations and challenges.
2
Receive a Short Email Questionaire
If I have any questions before our call I will email you, this could be for me to carry out some initial research so I’m all up to speed.
3
Video Conference Call
To discuss your challenges, being able to see my screen I can demonstrate ideas and tactics to help reach your objectives.
photo
What To Expect From Booking Your Discovery Call with James
1
2
3
Book your time using the scheduler below.
Let’s find a good time for us both to speak so we can dedicate the time to understand your frustrations and challenges.
Receive a Short Email Questionaire
If I have any questions before our call I will email you, this could be for me to carry out some initial research so I’m all up to speed.
Video Conference Call
To discuss your challenges, being able to see my screen I can demonstrate ideas and tactics to help reach your objectives.
Home / Support & Maintenance From Impact Media
Home / Support & Maintenance From Impact Media

WORDPRESS SUPPORT AGENCY

LOOKING FOR AN AGENCY TO SUPPORT & MAINTAIN YOUR WORDPRESS WEBSITE?

If you're looking for an agency who are dedicated WordPress specialists, look no further. We are the chosen WordPress Support partner for over 100 businesses.

When your WordPress website experiences issues, our team are on hand to investigate, report and resolve. We handle everything technical and even liaise with third-party providers on your behalf, so you can tackle your day-to-day tasks, leaving the website technical support to us, the WordPress Support Agency.

 

Get total peace of mind with WordPress care plans from dedicated experts, so you can focus on your business.

  • 17 years experience in delivering excellence in digital
  • SLA response times with NO contracts
  • Technical expertise - easily managing complex integrations
  • Human telephone support
Download Our Support Brochure
For Information On Plans & Pricing
Download Our Support
Brochure

Find out more about our available support & maintenance plans and pricing.

We Created The Ultimate Combined Hosting, Support &  Maintenance Solution That Our Clients Love
After many years of providing support we listened to our clients and understood their main drivers for website success, speed, security and reliability, our Support Unlimited WordPress Care Plans are exactly that.
wordpress maintenance

WordPress
Routine Maintenance

hosting icon

Managed
WordPress Hosting

WordPress Firewall &
Security by Sucuri

wordpress performance

WordPress Speed &
Performance Optimisation

Certifications, Memberships & Partners

google reviews 5 star

Total Website Peace Of Mind

Our ongoing support plans combine routine maintenance, and speed and performance enhancements, with SLA reactive support. Along with enterprise level hosting, a rock solid security firewall, and a variety of other core benefits that save brands both time and money.

code icon

PHP, My SQL or Database

Connection Errors

We investigate and resolve PHP, MySQL, HTML, CSS and JQuery errors as well as WordPress related issues.

fault finding icon

WordPress Bug Fixing &
Security Patches

Investigating and resolving bugs should they occur and patching security.

Managed DNS icon

DNS & Server

Management

Pointing DNS, changing nameservers, validating SSL certificates or resolving database or internal server errors.

third party liaison icon

Third Party 
Liason

Whether a plugin or API partner, we liaise on your behalf to avoid any communication delay or downtime.

restoring backups icon

Restoring Page &

Database Backups

We help restore pages, restore database database backups or complete website restores.

hacking icon

Website Is Down or
Has Been Hacked

If your website becomes compromised, we’ll get it back up and running again.

wordpress multisite icon

WordPress

Multisite Support

We support Multisite networks of all sizes and complexity, including multilingual and global networks.

not a one stop shop icon

WooCommerce

Support

Supporting WooCommerce and various payment gateways to ensure your store is always up and running.

Common challenges marketing teams face before coming onboard with Impact:

  • Searching for a specialist WordPress partner with technical knowledge and experience to handle both support and further development.
  • The agency that launched the website doesn't provide support or routine maintenance.
  • WordPress Core or plugins are out-of-date and other compliance and security tasks are not being carried out.
  • The website has been hacked and not secure. It has no security measures, or no form of backup facility.
  • The website is slow to load needing various speed & performance improvements to benefit user experience and search rankings.
  • The website contains third party integrations that are vital to the website's functionality, and they are constantly failing.
  • Utilising valuable development hours each month investigating and resolving bugs.
  • There is a delay in communication between the hosting and development companies which is causing issues.
Secure, available and fast
They provide proactive website management and support, to ensure that our sites remain secure, available and fast.
Anne Woollett
Marketing Communications Manager

A Handful Of Clients We Work With

Download Our Support Brochure

Find out more about our available support & maintenance plans and pricing.

studio@impactmedia.co.uk
020 3355 8747

About Impact

  • Who We Are
  • Company Profile
  • Meet The Impact® Family
  • Why WordPress
  • Our Story
  • Our Process
  • Careers
  • Awards
  • Partners
  • Giving Back
  • 10K Tree Challenge

WordPress Agency Services

  • Website Design
  • UX Design
  • WordPress Development
  • WooCommerce Development
  • WordPress Multisite
  • Replatforming To WordPress
  • Conversion Rate Optimisation
  • WordPress Training
  • WordPress Optimisation
  • WordPress Consultancy

WordPress Support

  • WordPress Support & Maintenance Plans
  • WordPress Support
  • WordPress Maintenance
  • WordPress Multi-Lingual Support
  • Insights
  • Case Studies
  • Contact Us

WordPress Agency London.

86-90 Paul Street,

London, EC2A 4NE

+44 (0) 20 3355 8747

WordPress Agency Essex

Woodland Place, Hurricane Way,

Wickford, Essex, SS11 8YB

+44 (0) 1268 858292
  • Sitemap
  • Privacy Policy
  • Cookie Policy
© Impact Media® 2003 - 2021
Impact Media is a trading name of IMDMS LTD. Company Reg. 05970261
Impact® & Impact Media®
are registered trademarks of IMDMS LTD