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What To Expect From Booking Your Discovery Call with James
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1
Book your time using the scheduler below.
Let’s find a good time for us both to speak so we can dedicate the time to understand your frustrations and challenges.
2
Receive a Short Email Questionaire
If I have any questions before our call I will email you, this could be for me to carry out some initial research so I’m all up to speed.
3
Video Conference Call
To discuss your challenges, being able to see my screen I can demonstrate ideas and tactics to help reach your objectives.
photo
What To Expect From Booking Your Discovery Call with James
1
2
3
Book your time using the scheduler below.
Let’s find a good time for us both to speak so we can dedicate the time to understand your frustrations and challenges.
Receive a Short Email Questionaire
If I have any questions before our call I will email you, this could be for me to carry out some initial research so I’m all up to speed.
Video Conference Call
To discuss your challenges, being able to see my screen I can demonstrate ideas and tactics to help reach your objectives.
Home / UX Design
Home / UX Design

UX Design Agency

UX Design For Exceptional Digital Experiences

Website Design
WordPress Development
WooCommerce Development
WordPress Multisite
Replatforming To WordPress
WordPress Support
WordPress Maintenance
WordPress Training
Conversion Rate Optimisation

Take the guesswork out of your next website redesign by taking a UX approach. This will result in a website built to give your users what they need, whilst delivering on your business objectives.

Websites that have a high conversion rate are built with the user in mind. Our data led approach is paired with our  desire to understand exactly who is using your website, and what they are trying to achieve. This user led approach allows us to tailor easy journeys through your website to meet your users' specific needs and goals, and direct them to follow the journeys we want them to take.

Discover how to make your website easier to use

request a Free UX review.

Get Your Free UX Review
James Coates - UX & Web Strategist

020 3355 8747

Call James our UX specialist

google reviews 5 star
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A Handful Of Clients We Support

Creating An Experience That Users Want To Use. Not Just Something Pretty

If you’re a lover of ketchup then you’ll probably appreciate the squeezy bottle over the glass. Even though the glass bottle is more aesthetically pleasing, the squeezy bottle is far more practical and easy to use.

 

Your website should offer the same ease of use. It should be simple for users to access the information they need, buy the product they want, or make the request they have to. If your website throws up roadblocks, pain points or frustrations, it is likely that users will leave, or develop a poor view of your brand. 

ux of ketchup bottles
personas

Know what your users want so your website doesn’t fail. An investment in UX Design delivers a solid return

User experience design is more than just roadmapping page layouts or wireframes. It brings together a deeper understanding of user behaviour and desires. If you improve the overall user experience of your website, you will achieve higher conversion rates and sales.

Want to discover what UX improvements can be made to your website? Request a free website UX review.

Get A Free UX Review
icon
Understand Your Audience
And Create User Personas

By getting to know your users, how they interact with your website, and what they want to achieve, we can create personas. These represent you user types and allow us to tailor user journeys which meet their needs with ease. Personas can also be applied to your wider marketing strategy.

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Content Workshops

 

By understanding your users and their requirements, we can make decisions on the types of content your website needs. Content can be planned for users at different stages of the buying journey, to create value, authority, and consideration of your brand.

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Wireframes, Userflows And Prototyping

Using these methods, we can map the layout of your website and each constituent page, with user journeys clearly planned out. This helps us to visualise various paths through the website, and where components and CTAs need to live to maximise conversion. 

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User Testing

At various stages of the process, we can test your site layout, content, images, and user journeys with real users. The feedback allows us to further refine and amend, based on actual user interaction and reporting .

icon
Understand Your Audience
And Create User Personas
Understand Your Audience And Create User Personas

By getting to know your users, how they interact with your website, and what they want to achieve, we can create personas. These represent you user types and allow us to tailor user journeys which meet their needs with ease. Personas can also be applied to your wider marketing strategy.

icon
Content Workshops
Content Workshops

 

By understanding your users and their requirements, we can make decisions on the types of content your website needs. Content can be planned for users at different stages of the buying journey, to create value, authority, and consideration of your brand.

icon
Wireframes, Userflows And Prototyping
Wireframes, Userflows And Prototyping

Using these methods, we can map the layout of your website and each constituent page, with user journeys clearly planned out. This helps us to visualise various paths through the website, and where components and CTAs need to live to maximise conversion. 

icon
User Testing
User Testing

At various stages of the process, we can test your site layout, content, images, and user journeys with real users. The feedback allows us to further refine and amend, based on actual user interaction and reporting .

Impact made the transition easy
In migrating our 25 company websites to WordPress, Impact made the transition easy. Their technical know how and approach helped the group move from a restricted CMS to an easy to use website that allows each country to maintain their own unique version.
Michael Schofield
Marketing Manager
They just make things easy
The biggest hurdle with new websites is learning the system to carry out content updates - the personalised training videos that were provided enabled us to get to grips with making updates quickly and effortlessly. They just make things easy.
Paul Webb
Founder
They are experts in what they do
Impact Media are a joy to work with. They are experts in what they do, brilliant problems solvers & provide excellent customer service. Having Impact Media manage the hosting and development needs gives me peace of mind & allows me to get on with growing my business.
Ben Mansfield
Founder

Improve The UX On Your
Current Site, Or Rebuild From
The Ground Up

Too often website projects deliver attractive but poorly converting sites, with decisions based on opinion rather than evidence. This frequently leads to regular costly redesigns, as the websites are not fit for purpose.

 

With our UX Design approach, you can take the risk out of the redesign process, with good user experience baked in from the start, ensuring your website has a longer shelf life.

 

If you’re not quite ready for a full redesign yet, we can make UX improvements to your existing WordPress website. Removing blockers, and creating simpler paths to conversion.

  • A data led approach
  • Getting to know your users and their needs
  • Decisions based on fact, removing subjectivity

Start Making Your Website More Profitable By Improving Your UX

1
Step one
Request A Free Expert UX Review
Complete the review request form, and you will receive an email with a short questionnaire to complete. This helps us learn more about your goals and website objectives.
2
Step two
UX Review
One of our UX experts will evaluate your website and focus on 5 key areas that all contribute to improving the usability and boost conversion rates.
3
Step three
Recommendations & Next Steps
We can provide a list of recommendations, and advice on the best approach moving forwards. If you'd like for us to quote on the work required, we'd be happy to do so.

Request A Free UX Review

Our Free UX Expert Review can highlight key areas of frustration that your users are encountering, and provide recommendations on how to make the user experience easier so that your website converts more

Learn More

An Agency With A Strong Focus On UX

We believe that every website should be built with user experience as a key consideration. 

 

No matter how beautiful or innovative a website might be, without UX at its heart, it will struggle to convert without that core understanding of its users and their goals.

 

That is why good UX underpins everything we do. Our focus is providing exceptional user experiences, so that your website brings you more conversions from the traffic your marketing works hard to deliver.

  • Exceptional digital experiences
  • User experience at the heart of what we do
  • Maximising your marketing efforts
Website Evolve

Evolving Country House’s 7 Wedding Venue Websites

Read Case Study
Website Build

Using Personalisation To Create A VIP Experience

Read Case Study
Website Build

Replatforming a B2B retailer from Magento to WordPress Multisite & WooCommerce

Read Case Study

UX Design FAQ’s

What does UX Design mean?

UX is short for User Experience, and UX design is the practice of designing to improve a user experience. In web design, this means designing websites which provide positive and easy user journeys. This in turn improves the likelihood of conversions.

Why does UX Design matter?

Crazy Egg estimates that the average time spent on a website is only 15 seconds. So that is all the time you have to sell yourself and encourage visitors to stick around. Users are savvy and If they are met with a poor experience, they will leave and go elsewhere. If they buy a product or service from you, and the process is difficult or awkward, they won’t return.

 

Usability has become so important that it is even becoming a ranking signal for Google. If your site isn’t simple to use, it won’t rank as well as those that are.

Can I leave UX out of my web design project?

It’s not recommended. UX Design is based upon data and research. It removes the subjectivity from the web design process. Rather than basing a design on visuals only, or what a stakeholder thinks their users want, UX provides what users actually want. This improves performance and reduces the need for future redevelopment due to an underperforming website.

Can you carry out UX improvements on an existing website?

Yes we can. If you’re not ready for a full website redesign, and whether we built your WordPress website or not, we can make UX improvements to your existing website.

Discover how to make your website easier to use

request a Free UX review.

Get Your Free UX Review
James Coates - UX & Web Strategist

020 3355 8747

Call James our UX specialist

google reviews 5 star
clutch top wordpress developers badge

More Ways We Can Help

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WordPress
Training

Get expert training for your employees on harnessing WordPress, to ensure you are getting the most out of your website.

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Developing custom websites, scaled and tailored to your business's needs.

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020 3355 8747

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WordPress Agency London.

86-90 Paul Street,

London, EC2A 4NE

+44 (0) 20 3355 8747

WordPress Agency Essex

Woodland Place, Hurricane Way,

Wickford, Essex, SS11 8YB

+44 (0) 1268 858292
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