WordPress Support Agency

WordPress Support & Maintenance Plans

Experience reliable UK based WordPress Support, Maintenance and Premium Hosting from a dedicated, technical WordPress support agency. We're the trusted support partner for UK and global brands, with a variety of specialist support needs.

Take The Work Out Of WordPress Support

Our WordPress Support plans are designed to provide a holistic solution to your website’s performance, reliability and security.

Websites demand a lot of attention to keep them fast, secure and functional.

That’s why we’re here to help. Our support plans take all of this off your plate, giving you back your time, and confidence that everything is being managed by knowledgeable WordPress professionals.

Delivered by proactive and responsive WordPress experts, our plans encompass reliable support, routine maintenance & premium hosting optimised for WordPress.

Get total peace of mind with our premium contract-free WordPress support plans. Our team are ready to help, and just a call away.

We Created The Ultimate CombinedWordPress Hosting, Support & Maintenance Solution That Our Clients Love

Over many years of providing support, maintenance and managed hosting for WordPress websites, we listened to our clients to understand their main drivers for website success.

Speed, security and reliability. Our Support Unlimited WordPress Care Plans
are build around exactly that.

Impact will continually monitor your website and carry out routine WordPress Core, Plugin and theme updates as and when required.

We monitor for plugin vulnerabilities and jump straight to fixing the issue as soon as they are identified, to ensure your website is protected.

Our team of experts are at the end of the phone should you encounter any issues. Investigating, diagnosing and resolving on your behalf.

Protect your reputation and investment by screening website traffic through Sucuri’s premium 3rd party security firewall inclusive within your plan.*

Fast and reliable WordPress configured hosting managed by the Impact Media team. Using a CDN and server caching to achieve rapid loading times.*

Through premium plugins and website configuration we help to continually improve the overall speed, performance and page loading times of your website.

Protect your data with daily or hourly offsite backups should a catastrophe occur. Our team will restore the latest backup to get you back up and running in lighting time.

With 24/7 website monitoring, proactive security patches being applied and a responsive team on hand to repair and protect the website moving forward.

New plugin or development testing is carried out on a clone website, to avoid errors and to aid in any internal approval process.*

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To ensure your team are trained in how to maintain the content on your website, our plans provide access to a library of WordPress training videos at their disposal.

*Sucuri Firewall, Managed Hosting & Staging Servers are available on our Essential, Critical & Custom support plans.

Get A WordPress Website Health Check

If you’re having trouble with your WordPress website, regardless of the issue, the first step is requesting a WordPress Website Health Check – we’ll take a look under the bonnet.

Request Health Check

Boosted performance on desktop and mobile

Initially driven by a need for speed, Impact made a number of refinements to our sites to boost performance on desktop and mobile, they now provide proactive website management and reactive support to ensure that the sites remain secure, available, and fast.

Anne Woollett

Marketing Communications Manager

Completely stress free process

Cannot thank this team enough for all of their help with our website! The whole team is a dream to work with. I've learnt so much from them, it's been a completely stress free process and we can finally make the changes we need easily.

Becky Hynes

Content & Communications Manager

Why Choose Impact For Support?

If your website experiences issues, our team of WordPress technical experts is on hand to investigate, report back, and resolve them quickly.

We handle everything and will even liaise with third-party providers on your behalf. Leaving you to focus on your day-to-day work, knowing that our team are working to solve any issues and keep your website up and running.

Our WordPress Support packages give you human support by phone to assist you if issues arise. We also have a support ticket management system that you can submit issues to 24/7.

The quality of our WordPress support service speaks for itself. That’s why unlike other WordPress support agencies we don’t tie our customers into long contracts.

A Handful Of Clients We Support

Platforms & Plugins We Support To Keep Your Website Connected

Our team create and work with a large stack of integrations and technologies that work hand in hand with you WordPress website. The list continues to grow as the technology landscape evolves, but here are a few of the ones you might recognise.

WooCommerce
& Subscriptions Support

We support WooCommerce & subscription management tools.

WordPress Multisite
Support

We support and maintain Multisite networks of all sizes and complexity.

WordPress API Integration Support

We’re can support the custom API integrations your website relies on.

Multilingual WordPress

Support

We support sites using WPML, Weglot & other multilingual solutions.

Learning Management

Support

We support a number of Learning Management Systems

WordPress Maintenance Keeping Your Website Updated, Fast & Secure

Managing your WordPress website maintenance without an in-house development team can be time-consuming. Without the right knowledge, things can go awry and the ongoing updates, performance and security management can eat up a lot of time and resources.

Think of your website as a machine with a lot of moving parts. Regular maintenance will keep it running smoothly, and preventative maintenance minimises the risk of more costly problems or failures.

We handle all of the ongoing routine maintenance for your WordPress or WooCommerce website.

We’re obsessed with website health, performance and security. As a specialist WordPress support agency we know the ins and outs of the WordPress platform and how important continuous maintenance and ongoing optimisation are for the success, security and lifespan of a website.

WordPress Updates & Plugin Updates

Speed & Performance Optimisation

Security & Hack Protection

Every year WordPress releases multiple new versions and patch updates. Plugins like Gravity Forms and Yoast regularly do the same. These updates can be for improvements to functionality, performance or security.

As such, it is important that they are kept up-to-date, to ensure your site continues to work correctly, and avoid security vulnerabilities.

Equally important, is to ensure you aren’t using any plugins with known vulnerabilities, or that aren’t patched and updated by their creators.

We monitor for any vulnerabilities that are discovered, and our team will make sure that updates are done regularly, and tested on a staging server first, to make sure they don’t break any functionality on your site.

Speed is everything these days. It is a key ranking factor for Google, and users want a fast site. Slow load times mean they’ll go elsewhere. You could have the greatest website in the world, but if it’s slow, all that hard work is squandered if users don’t stick around to view it.

There are a multitude of factors which can slow your site down and create a poor user experience. Hosting location, lack of caching, bloated code and lack of image compression are just a handful of potential site speed choking issues. It can feel like a full time job staying on top of all of this.

We have a team dedicated to WordPress, who love the challenge of enhancing website speed & performance. Our maintenance plans include regular optimisation tasks to keep our customers’ websites running fast and smoothly, and quality managed WordPress hosting.

There are many myths and misconceptions about the security of WordPress websites. Much of this is down to two reasons.

The first being the very old fashioned idea that WordPress is only a blogging platform, when it is in fact fully realised and scalable CMS.

The second reason is that as the market leading CMS, with over 64% market share, we hear more about security breaches on WordPress sites, because there are so many more WordPress sites than anything else. They account for 40% of all websites on the internet.

We approach security very methodically, as it is a bit of an obsession for us. As well as managing and testing updates to WordPress and plugins, we use Sucuri’s firewall and website security platform, to monitor and protect the sites we look after.

WordPress Optimised Managed Hosting

Our WordPress-optimised managed hosting was created specifically for businesses with WordPress & WooCommerce websites and a need for high performance, reliability and security from their hosting provider.

Just by migrating to our hosting environment, many of our customers have seen immediate and sizeable improvements to their page load times.

Premium DNS resolution
Website security firewall
Virtual private cloud
Multisite hosting
Caching & CDN
Offsite database backups
Website uptime monitoring
99.9% uptime

They deliver on what they promise

I can honestly say Impact has been my favourite agency to work with. Highly organised, efficient & transparent, there's no question they know everything WordPress. They deliver on what they promise and best of all they’re really nice people to work with – very rare to get all the above in one agency.

Nick Bramer

Marketing Director

Always responsive and professional

The team are always responsive and professional, whether for a support or account issue, and are great at working collaboratively to get the best result for us, every time.

Anne Woollett

Marketing Communications Manager

Always find a solution

They have vast technical capabilities and always find a solution.

Paul Webb

Founder

Responsive & Reliable WordPress Support & Maintenance

Take a look at some of our case studies. Stories covering speed optimisation, security improvements, and our clients simply gaining the level of support that they needed after feeling let down by their previous agency partners.

Common challenges marketing teams face before coming to Impact:

Searching for a specialist WordPress partner with technical knowledge and experience to handle both support and further development.
The agency that launched the website doesn't provide support or routine website maintenance services.
WordPress Core or plugins are out-of-date and other compliance and security tasks are not being carried out.
The website has been hacked and not secure. It has no security measures, or no form of backup facility.
The website is slow to load needing various speed & performance improvements to benefit user experience and search rankings.
The website contains third party integrations that are vital to the website's functionality, and they are constantly failing.
Utilising valuable development hours each month investigating and resolving bugs.
There is a delay in communication between the hosting and development companies which is causing issues.

Completely stress free process

Becky Hynes

Content & Communications Manager

WordPress Support & Maintenance FAQ’s

How Does Your WordPress Support Service Work?

Our Unlimited Support Care plans are monthly Support & Maintenance retainers. They are contract free, and we can create custom plans for more complex websites and support requirements.

We also offer add ons to these plans for out of hours support.

If you’re not on one of our support plans, time is purchased on account which we can use to begin our investigation. Time is sold in 1/2 day slots.

Do you provide WordPress support for websites built by other agencies?

Yes, we can support sites built by other agencies. First we would recommend booking a WordPress Website Health Check, so we can investigate how your site has been built, and what level of support you’ll require.

What is WordPress Support?

When your website experiences issues, a WordPress Support agency, with a team of technical experts, can be on hand to investigate, report, and resolve issues. They can also put in place technology to minimise the likelihood of issues arising, and can monitor for website uptime, and potential hacks.

Whether your site goes down, is hacked, has broken functionality, or has annoying bugs, a support team can quickly act to get your website up and running normally.

What is WordPress Maintenance?

It’s not enough to build an amazing website, if you then leave it to fall apart. Just as you wouldn’t buy a vintage car and not look after it. We maintain and service our cars, and we need to do the same for our websites to keep them running smoothly.

WordPress maintenance includes all of the regular tasks which need to be carried out, like updates. Along with optimisation to fine tune performance, and security, to make sure your website stays safe from attacks.

Why is WordPress Support & Maintenance important?

Most businesses don’t have the luxury of an internal web development and maintenance team.

Many struggle to manage things internally, only reaching out for help when things have gone wrong. When their business is losing out on revenue or leads.

Having a support and maintenance agency onboard, for a small monthly cost, can remove day to day maintenance from your workload. Ensuring your website is kept up-to-date, whilst dramatically improving performance and security.

It will give you access to experts to address any bugs or issues that arise. Along with immediate support in the event that your website goes down, minimising the impact on your bottom line.

Why Use an Agency for WordPress Support & Maintenance?

Maintaining websites can be very time consuming for an individual, alongside other possible development tasks, and responsibilities.

At Impact, we assign website support and maintenance across multiple experienced team members, who have access to many premium 3rd party solutions and platforms to control the management of your website.

We are WordPress & WooCommerce specialists, and have in depth technical knowledge on working with both.

What is PHP and Why do I Have to Update my Website for PHP Compatibility?

Ensuring your website is hosted using the most up to date and secure software is important. PHP (Pre Hypertext Processing) is a language widely used on the web, and is the underlying code that WordPress operates on.

Very similar to updating your computer’s operating system, many hosts will upgrade their version of PHP to the most stable and secure version.

This may mean that due to compatibility issues your website will not work correctly when it’s moved to an upgraded hosting server.

We can run an audit on your site and provide a proposal and quote to carry out additional development work to ensure compatibility for the website theme and its plugins.

Complete the fields below to download a copy of our WordPress Support Brochure.

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