Experience reliable UK based WordPress Support, Maintenance, and Premium Hosting. From a dedicated, technical WordPress support agency. We're the trusted support partner for UK and global brands, with a variety of specialist support needs.
Websites demand a lot of attention. From updates, bug fixes, security, performance, and speed optimisation, to regular maintenance, backups, monitoring for hacks, and hack recovery in the worst-case scenario.
Our support plans are designed to take all of this off your plate, giving you back your time, and peace of mind that everything is being managed by WordPress experts.
We’re committed to long-term relationships, becoming your website support team, to help your business thrive.
Get total peace of mind with our premium contract-free WordPress support plans. Our team are ready to help, and just a call away.
Complete the fields below to download a copy of our WordPress Support Brochure.
Impact will continually monitor your website and carry out routine WordPress Core, Plugin and theme updates as and when required.
We monitor for any known plugin vulnerabilities and jump straight to fixing the issue.
Our team of experts are at the end of the phone should you encounter any issues. Investigating, diagnosing and resolving on your behalf.
Protect your reputation and investment by screening website traffic through Sucuri’s premium 3rd party security firewall inclusive within your plan.*
Fast and reliable WordPress configured hosting managed by the Impact Media team. Using a CDN and server caching to achieve rapid loading times.*
Through premium plugins and website configuration we help to continually improve the overall speed, performance and page loading times of your website.
Protect your data with daily or hourly offsite backups should a catastrophe occur. Our team will restore the latest backup to get you back up and running in lighting time.
With 24/7 website monitoring, proactive security patches being applied and a responsive team on hand to repair and protect the website moving forward.
New plugin or development testing is carried out on a clone website, to avoid errors and to aid in any internal approval process.*
To ensure your team are trained in how to maintain the content on your website, our plans provide access to a library of WordPress training videos at their disposal.
*Sucuri Firewall, Managed Hosting & Staging Servers are available on our Essential, Critical & Custom plans.
Our team create and work with a large stack of integrations and technologies that work hand in hand with you WordPress website. The list continues to grow as the technology landscape evolves, but here are a few of the ones you might recognise.
WordPress API Integration Support
We’re can support the custom API integrations your website relies on.
Managing your WordPress website maintenance without an in-house development team, can be time consuming and without the right knowledge, things can go awry. The ongoing maintenance for updates, performance and security issues can fill up your working hours.
Think of your website as a machine. Regular maintenance will keep it running smoothly, and preventative maintenance minimises the risk of more costly problems, or failure.
At Impact, we’re obsessed with website health, performance and security. As dedicated WordPress specialists, we know just how important it is to keep your website up-to-date.
Our WordPress optimised managed hosting, is specifically created with WordPress in mind.
Just by migrating to our hosting environment, many of our customers have seen immediate improvements to pagespeed and page load times.
Take a look at some of our case studies, stories covering speed optimisation, security improvements or simply gaining the level of support that they deeply needed after feeling abandoned by the previous agency that launched their website.
Find out more about our support and maintenance plans and pricing.
Our Unlimited Support Care plans are monthly Support & Maintenance retainers. They are contract free, and we can create custom plans for more complex websites and support requirements.
We also offer add ons to these plans for out of hours support.
If you’re not on one of our support plans, time is purchased on account which we can use to begin our investigation. Time is sold in 1/2 day slots.
Yes, we can support sites built by other agencies. First we would recommend booking a WordPress Website Health Check, so we can investigate how your site has been built, and what level of support you’ll require.
When your website experiences issues, a WordPress Support agency, with a team of technical experts, can be on hand to investigate, report, and resolve issues. They can also put in place technology to minimise the likelihood of issues arising, and can monitor for website uptime, and potential hacks.
Whether your site goes down, is hacked, has broken functionality, or has annoying bugs, a support team can quickly act to get your website up and running normally.
It’s not enough to build an amazing website, if you then leave it to fall apart. Just as you wouldn’t buy a vintage car and not look after it. We maintain and service our cars, and we need to do the same for our websites to keep them running smoothly.
WordPress maintenance includes all of the regular tasks which need to be carried out, like updates. Along with optimisation to fine tune performance, and security, to make sure your website stays safe from attacks.
Most businesses don’t have the luxury of an internal web development and maintenance team.
Many struggle to manage things internally, only reaching out for help when things have gone wrong. When their business is losing out on revenue or leads.
Having a support and maintenance agency onboard, for a small monthly cost, can remove day to day maintenance from your workload. Ensuring your website is kept up-to-date, whilst dramatically improving performance and security.
It will give you access to experts to address any bugs or issues that arise. Along with immediate support in the event that your website goes down, minimising the impact on your bottom line.
Maintaining websites can be very time consuming for an individual, alongside other possible development tasks, and responsibilities.
At Impact, we assign website support and maintenance across multiple experienced team members, who have access to many premium 3rd party solutions and platforms to control the management of your website.
We are WordPress & WooCommerce specialists, and have in depth technical knowledge on working with both.
Ensuring your website is hosted using the most up to date and secure software is important. PHP (Pre Hypertext Processing) is a language widely used on the web, and is the underlying code that WordPress operates on.
Very similar to updating your computer’s operating system, many hosts will upgrade their version of PHP to the most stable and secure version.
This may mean that due to compatibility issues your website will not work correctly when it’s moved to an upgraded hosting server.
We can run an audit on your site and provide a proposal and quote to carry out additional development work to ensure compatibility for the website theme and its plugins.
