logo

WordPress Design Agency

020 3355 8747

Message Us
  • Home
  • About Impact®
    Learn More About Impact Media®
    • Meet The Team
       
    • Why WordPress
       
    • Careers
       
    • Giving Back
       
    • 100K Tree Challenge
       
    James Coates
    Schedule a discovery call with UX Specialist James
    Book A Call
  • WordPress Services
    Learn More About Our Services
    • WordPress Web Design
       
    • UX Design
       
    • WordPress Development
       
    • WordPress Support & Maintenance
       
    • WordPress Evolve Retainer
       
    • WordPress Multisite Development
       
    • WooCommerce
       
    • Replatform To WordPress
       
    • WordPress Consultancy
       
    • Integrations & Plugins
       
    • WordPress Managed Hosting
       
    • WordPress Health Check
       
    James Coates
    Schedule a discovery call with UX Specialist James
    Book A Call
  • Our Process
  • Case Studies
  • Insights
  • Contact Us
WordPress Design Agency
020 3355 8747
logo logo
Book A Call
Back
Menu
  • Home
     
  •  
    About Impact Media
    Learn More About The Impacters
    • Meet The Team
       
    • Why WordPress
       
    • Careers
       
    • Giving Back
       
    • 100K Tree Challenge
       
  •  
    Our Services
    Discover How We Can Help
    • WordPress Web Design
       
    • UX Design
       
    • WordPress Development
       
    • WordPress Support & Maintenance
       
    • WordPress Evolve Retainer
       
    • WordPress Multisite Development
       
    • WooCommerce
       
    • Replatform To WordPress
       
    • WordPress Consultancy
       
    • Integrations & Plugins
       
    • WordPress Managed Hosting
       
    • WordPress Health Check
       
  • Our Process
     
  • Case Studies
     
  • Insights
     
  • Contact Us
     
020 3355 8747
Mon - Fri • 9am - 5pm
Close

Oops! We could not locate your form.

Home / Insights / The Perils Of Investing In A Custom CMS – What You Need To Know
Home / Insights / The Perils Of Investing In A Custom CMS – What You Need To Know
Back

The Perils Of Investing In A Custom CMS – What You Need To Know

Published 10.08.21
10th August 2021
Last Updated 19.06.25
19th June 2025
Newer
5 Min Read
Richard Ramirez
Richard Ramirez
WordPress
Older
5 Min Read
 
Richard Ramirez
Richard Ramirez
 
WordPress

One trend we have noticed of late, is a mass exodus of businesses from custom CMS’s to open source options. Particularly WordPress.

custom cms blog header

The Issues With Custom Content Management Systems

We see a great deal of frustration from businesses with websites built on custom CMSs. This is from our own prospect list, and those of partner agencies.

These custom CMSs were sold to businesses as the answer to all of their problems. Designed purely for their industry, and so on.

Instead, they’re often clunky, heavily rigid, and restrictive. Even worse, they often involve parting with a great deal of money and time, just to make small changes.

Many of them are built with no thought for SEO, or any marketing. 

Just yesterday I was talking to an SEO friend, who has a client in the automotive industry. This client was sold a custom CMS, apparently created specifically for their industry. 

They hired my friend’s SEO agency to help them. But none of their technical recommendations and content changes are being implemented. This is because the client has no control over their own site.

No external development team can access it, and the development agency want to charge for even minor changes. When challenged on this they go radio silent.

This poor company spent a lot of money on their website, and now to escape this situation they will have to pay out all over again for a new site.

More Common Than Ever

This is far from the first time I’ve witnessed this situation. It is becoming all too common. I’ve seen it in the property industry, retail, kitchen and bathroom design, financial and many others.

It seems that too often, custom CMS’s are being mis-sold. Or worse, deliberately being used to trap businesses into being reliant on the developer.

Now I know this isn’t the case for every custom CMS, and there are plenty of good solutions out there with reputable developers, but unfortunately there are also the bad.

Things To Ask If You’re Considering A Custom CMS

If you’re considering a custom CMS for your business, make sure you have a very good understanding of what you will be getting for your investment. Weigh up the pros and cons, and be sure to investigate the other options available to you.

Here are a few things to ask a custom CMS developer before signing on the dotted line.

How much control will you have?

From creating new pages, adding new sections as you grow, making simple changes to meta titles and descriptions, creating redirects, adding and managing images, editing forms. 

All of these are fairly basic things that you should be able to access and do on your own website. Get these confirmed in writing.

Can you move to another host, or support company? 

Are you completely tied to this company, even if your relationship sours? Who owns what?

Ongoing costs 

What ongoing costs can you expect for the platform, support and exactly what changes will be chargeable.

Has SEO been taken into consideration in the creation of the CMS?

Is it easy to optimise the site. Can you easily edit metas, content, and add redirects? Will you have easy access to sitemaps and robots.txt and so on.

Lifespan and support 

Will they continue to support and patch their CMS for security and functionality on an ongoing, long term basis?

What happens if the company goes bust? 

Will that be it for your website, or will you be able to move it to another host, and support company?

Will they manage performance optimisation?

Expectations for website speeds and browser compatibility are constantly changing. Will the developer perform optimisation to keep your site fast and functional?

Could a custom WordPress solution be a better option?

If you’re still undecided about a CMS for your website, talk to us. Perhaps a custom WordPress site could solve your problems?

A custom WordPress site will be completely bespoke to your business, and developed with your unique needs in mind. Functionality, integrations and design will all be tailored to your business. Above all, you won’t be restricted and will have an easy way to manage, and create new content.

All of this on top of being a very well supported and maintained platform, which is regularly updated for performance and security.

What’s more, it gives you the freedom to choose from numerous hosting options, and no shortage of companies who can manage and support your site for you.

WordPress is also one of the favourite CMS platforms for SEOs, offering great access for optimisation, along with great plugins like Yoast.

A picture of James Coates.

Make The Move To WordPress

Impact Media® has been crafting award-winning websites since 2003.

If you’d like to learn more about enterprise WordPress web design, drop us an email or give James a call.

button to visit contact page
Share Socially
Richard Ramirez
Richard Ramirez
WordPress Developer
Richard started out in technical support role, but soon discovered a passion for PHP. That passion lead him to WordPress, which in turn lead him to Impact Media.
View Team Profile
See More Articles
Richard Ramirez
Richard Ramirez
WordPress Developer
Richard started out in technical support role, but soon discovered a passion for PHP. That passion lead him to WordPress, which in turn lead him to Impact Media.
See More Articles
View Team Profile

If You Liked This, You Might Like These

WordPress
wordpress logo
August 20th, 2026
7 min read

WordPress 7.1 – What’s New In WordPress Core

WordPress Core version 7.1 was released on August 19th. Here's a quick summary of some of the main changes and updates.

Vikki BakerVikki Baker
 
WordPress
wordpress logo
May 27th, 2026
9 min read

WordPress 7.0 Is Here – Is Your Website Ready?

The biggest update to the world's most popular CMS in years has landed, and it changes more than just the editor.

Martin CoatesMartin Coates
 
WordPress
April 1st, 2026
9 min read

The Benefits Of Choosing A Specialist WordPress Agency Ov...

When your business reaches a certain scale, your website stops being a simple marketing tool and becomes a critical piece of infrastructure.

Rommel PlofinoRommel Plofino
 
Want to experience a new
& exciting WordPress Backend?
Forget what you know about WordPress, we make it even easier. Want to know how?
Book A Demo
studio@impactmedia.co.uk
020 3355 8747
Impact Media's LinkedIn
Impact Media's Twitter
Impact Media's Facebook
Impact Media's Instagram
Impact Media's Youtube
wordpress.org

About Impact

  • About Impact Media®
  • Meet The Impact Team
  • Why WordPress?
  • Our Web Development Process
  • Careers
  • Awards
  • Partners
  • Giving Back
  • 100K Tree Challenge

WordPress Services

  • WordPress Web Design
  • UX Design
  • WordPress Development
  • WordPress Evolve Retainers
  • WooCommerce Development
  • Multisite WordPress
  • Migrate To WordPress
  • Custom Integrations & Plugins
  • WordPress Consultancy

WordPress Support

  • WordPress Support & Maintenance
  • WordPress Managed Hosting
  • Case Studies
  • Insights
  • Contact Us

Addresses

London Address:

50 Liverpool Street,

London, EC2M 7PY, UK

+44 (0) 20 3355 8747

 

Registered Address:

Woodland Place, Hurricane Way

Wickford, SS11 8YB, UK

  • Privacy Policy
  • Cookie Policy
Impact Media logo
© Impact Media® 2003 - 2026
Impact Media is a trading name of IMDMS LTD. Company Reg. 05970261
Impact® & Impact Media®
are registered trademarks of IMDMS LTD