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WORDPRESS & WOOCOMMERCE SUPPORT
Expert WordPress Support & Maintenance
If you're looking for a proactive, responsive, and technical WordPress & WooCommerce specialist agency, you've come to the right place.
If you're experiencing issues with your WordPress website, require ongoing Support and Maintenance from experts, or want to evolve your website, we can help.
We provide a holistic solution to your website's performance, reliability, security and lifespan. Comprising of expert support, routine maintenance, premium managed hosting and ongoing development to evolve your website.
Unlike a lot of other agencies, with Impact Media your support and maintenance retainer won't be eroded by your ongoing development hours, and visa versa.
We keep these hours separate, so that important support or development tasks are not held up through hours being cannibalised.
Get total peace of mind with our contract-free support plans with the human touch.
- Ongoing development to evolve your website.
- Separate support & maintenance and development hours.
- WordPress Core & plugin updates.
- Routine maintenance.
- Ongoing speed & performance optimisation.
- Reactive support - SLA response times with NO contracts.
- Human telephone support.
- A rock solid DNS level security firewall.
- Enterprise level managed hosting.
- Custom plans available for special requirements.
- A variety of other core benefits that save you time, money & worry.
- WordPress dedicated technical expertise.
- Over 20 years delivering excellence in digital.
- We plant trees for every month you're with us.
Find out more about our available plans and pricing.
We Created The Ultimate Combined
Hosting, Support & Maintenance Solution That Our Clients Love
#1
WordPress Core,
Theme & Plugin Updates
Theme & Plugin Updates
Impact will continually monitor your website and carry out routine WordPress Core, Plugin and theme updates as and when required.
#2
Vulnerability Monitoring & Fixing
We monitor for plugin vulnerabilities and jump straight to fixing the issue as soon as they are identified, to ensure your website is protected.
#3
WordPress Fault
Finding & Investigation
Finding & Investigation
Our team of experts are at the end of the phone should you encounter any issues. Investigating, diagnosing and resolving on your behalf.
#4
Screen All
Traffic Through Sucuri
Traffic Through Sucuri
Protect your reputation and investment by screening website traffic through Sucuri’s premium 3rd party security firewall inclusive within your plan.*
#5
Premium Managed Hosting Optimised For WordPress
Fast and reliable WordPress configured hosting managed by the Impact Media team. Using a CDN and server caching to achieve rapid loading times.*
#6
Continual Speed &
Performance Optimisation
Performance Optimisation
Through premium plugins and website configuration we help to continually improve the overall speed, performance and page loading times of your website.
#7
Regular Secure
Website Backups
Website Backups
Protect your data with daily or hourly offsite backups should a catastrophe occur. Our team will restore the latest backup to get you back up and running in lighting time.
#8
Security Patches &
Hack Cleanups
Hack Cleanups
With 24/7 website monitoring, proactive security patches being applied and a responsive team on hand to repair and protect the website moving forward.
#9
Separate Staging Server
For Test Development
For Test Development
New plugin or development testing is carried out on a clone website, to avoid errors and to aid in any internal approval process.*
#10
Inclusive
WordPress Training Videos
WordPress Training Videos
To ensure your team are trained in how to maintain the content on your website, our plans provide access to a library of WordPress training videos at their disposal.
Proudly Supporting
We’re committed to
planting
100,000 trees.
We’re committed to planting trees for every website we build, for each month a website is supported with us, and also for every review we receive. Our clients do something nice for us, and we do something good for the environment.
We're also a climate-positive workforce.
They deliver on what they promise
I can honestly say Impact has been my favourite agency to work with. Highly organised, efficient & transparent, there's no question they know everything WordPress. They deliver on what they promise and best of all they’re really nice people to work with – very rare to get all the above in one agency.
Nick Bramer
Marketing Director
Always responsive and professional
The team are always responsive and professional, whether for a support or account issue, and are great at working collaboratively to get the best result for us, every time.
Anne Woollett
Marketing Communications Manager
These are the guys for a WordPress website
Great team on the project, as always. These are the guys for a WordPress website.
Michael Schofield
Head of Marketing
Bringing professionalism and dedication
Impact has been a joy to work with from the start of our challenging and expansive multisite brief! It's lovely to work with a family and team which are all dedicated and knowledgeable, whilst bringing professionalism and dedication to all of our projects to date.
Sarah Le Gresley
Group Innovation Director