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WordPress Specialist Agency

020 3355 8747

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020 3355 8747
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What To Expect From Booking Your Discovery Call with James
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1
Book your time using the scheduler below.
Let’s find a good time for us both to speak so we can dedicate the time to understand your frustrations and challenges.
2
Receive a Short Email Questionaire
If I have any questions before our call I will email you, this could be for me to carry out some initial research so I’m all up to speed.
3
Video Conference Call
To discuss your challenges, being able to see my screen I can demonstrate ideas and tactics to help reach your objectives.
photo
What To Expect From Booking Your Discovery Call with James
1
2
3
Book your time using the scheduler below.
Let’s find a good time for us both to speak so we can dedicate the time to understand your frustrations and challenges.
Receive a Short Email Questionaire
If I have any questions before our call I will email you, this could be for me to carry out some initial research so I’m all up to speed.
Video Conference Call
To discuss your challenges, being able to see my screen I can demonstrate ideas and tactics to help reach your objectives.
Home / Solutions / WordPress Support and Maintenance
Home / Solutions / WordPress Support and Maintenance

WordPress Support & Maintenance Agency

WordPress Support & Maintenance Plans

Be more productive with your time, leave WordPress website support, maintenance, speed & performance optimisation and general bug fixes to those who actually enjoy doing it!

Get total peace of mind with WordPress care plans from dedicated experts, so you can focus on your business.

Total Website Peace Of Mind

With connectivity speeds constantly increasing, the expectations of the modern day web browser have skyrocketed. Websites are expected to load fast no matter the device, be secure, and simply work.

 

The problem is that with the continual increase in expectation, means that a website can no longer stand still. Critical care and routine maintenance are essential to ensure the website remains fast, secure, that integrations are connected, and the website remains functional.

 

Our ongoing support plans combine routine maintenance, and speed and performance enhancements, with SLA reactive technical support. Along with enterprise level hosting, a rock solid security firewall, and a variety of other core benefits that save brands both time and money.

google reviews 5 star

Introducing WordPress Support & Maintenance from Impact Media​

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Delegate all routine WordPress Maintenance

Let our WordPress technical experts take care of routine WordPress maintenance, plugin updates, daily backups, and theme updates for your single or Multisite website setup.

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Get peace of mind knowing we’re only a phone call away

Real humans at the end of the phone. If you are having issues with your WordPress website, submit an Unlimited number of requests each month for a flat monthly fee.

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Proactive security, speed & performance optimisation

By utilising our WordPress focused hosting infrastructure benefit from page speed improvements, caching, image optimisation and third party firewall protection through Sucuri inclusive for a single monthly fee.

Get A Free WordPress Website Healthcheck

If you’re having trouble with your WordPress website, regardless of the issue, the first step is requesting a WordPress Website Healthcheck – we’ll take a look under the bonnet.
Request Healtcheck

How We Can Support Your Business

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#1
WordPress Core,
Theme & Plugin Updates

Impact will continually monitor your website and carry out routine WordPress Core, Plugin and theme updates as and when required.

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#2
WordPress Fault
Finding & Investigation

Our team of experts are at the end of the phone should you encounter any issues. Investigating, diagnosing and resolving on your behalf.

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#3
Screen All
Traffic Through Sucuri

Protect your reputation and investment by screening website traffic through Sucuri’s premium 3rd party security firewall inclusive within your plan.*

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#4
Reliable, Rapid
Managed WordPress Hosting

Fast and reliable WordPress configured hosting managed by the Impact Media team. Using a CDN and server caching to achieve rapid loading times.*

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#5
Continual Speed &
Performance Optimisation

Through premium plugins and website configuration we help to continually improve the overall speed, performance and page loading times of your website.

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#6
Regular Secure
Website Backups

Protect your data with daily or hourly offsite backups should a catastrophe occur. Our team will restore the latest backup to get you back up and running in lighting time.

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#7
Security Patches &
Hack Cleanups

With 24/7 website monitoring, proactive security patches being applied and a responsive team on hand to repair and protect the website moving forward.

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#8
Separate Staging Server
For Test Development

New plugin or development testing is carried out on a clone website, to avoid errors and to aid in any internal approval process.*

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#9
Inclusive
WordPress Training Videos

To ensure your team are trained in how to maintain the content on your website, our plans provide access to a library of WordPress training videos at their disposal.

*Sucuri Firewall, Managed Hosting & Staging Servers are available on our Essential & Critical plans.

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Platforms, Plugins We Support To Keep Your Website Connected


Our team create and work with a large stack of integrations and technologies that work hand in hand with you WordPress website. The list continues to grow as the technology landscape evolves, but here are a few of the ones you might recognise.

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WooCommerce & Subscriptions Support


We support WooCommerce and a number of subscription management platforms.

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WordPress Multisite
Support


We support and maintain Multisite networks of all sizes and complexity.

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API Integration
Support


We’re can support the custom API integrations your website relies on.

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WPML & Multi-Lingual Support

We support sites using WPML, along with other multi language solutions. 

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They are experts in what they do
Impact Media are a joy to work with. They are experts in what they do, brilliant problems solvers & provide excellent customer service. Having Impact Media manage the hosting and development needs gives me peace of mind & allows me to get on with growing my business.
Ben Mansfield
Founder
They deliver on what they promise
I can honestly say Impact has been my favourite agency to work with. Highly organised, efficient & transparent, there's no question they know everything WordPress. They deliver on what they promise and best of all they’re really nice people to work with – very rare to get all the above in one agency.
Nick Bramer
Marketing Director
Boosted performance on desktop and mobile
Initially driven by a need for speed, where Impact made a number of refinements to our sites to help boost performance on desktop and mobile, they now provide proactive website management and reactive support to ensure that the sites remain secure, available, and fast.
Anne Woollett
Marketing Communications Manager

Common challenges marketing teams face before coming onboard with Impact:

  • Searching for a specialist WordPress partner with technical knowledge and experience to handle both support and further development.
  • The agency that launched the website doesn't provide support or routine maintenance.
  • WordPress Core or plugins are out-of-date and other compliance and security tasks are not being carried out.
  • The website has been hacked and not secure. It has no security measures, or no form of backup facility.
  • The website is slow to load needing various speed & performance improvements to benefit user experience and search rankings.
  • The website contains third party integrations that are vital to the website's functionality, and they are constantly failing.
  • Utilising valuable development hours each month investigating and resolving bugs.
  • There is a delay in communication between the hosting and development companies which is causing issues.

Any of these sounds familiar? Then we're here to help.

Impact are committed to long term relationships. We’ve been supporting and solving many of our clients’ digital challenges for over 14 years.

 

We become your external website support team, monitoring and managing your websites’ infrastructure, to support your business growth.

  • Human Telephone Support - Report Issues By Phone​
  • Technical Expertise - Easily Managing Complex Integrations​
  • SLA Response times with NO Contracts​
Website Build

Redeveloping A Validation Website For An Executive Search Firm, With An SEO Focus

Read Case Study
Website Evolve

Evolving Country House’s 7 Wedding Venue Websites

Read Case Study
Website Build

Using Personalisation To Create A VIP Experience

Read Case Study
Website Build

Replatforming a B2B retailer from Magento to WordPress Multisite & WooCommerce

Read Case Study
Website Build

Fitness Subscription And Membership Website

Read Case Study
Website Build

Recipe Portal & Stockist Locator for B2B Bakery Manufacturer

Read Case Study

Start being proactive with your WordPress Websites, and join one of our maintenance and support care plans from just £159+VAT per month

Download Our Support Brochure

Find out more about our available support & maintenance plans and pricing.

studio@impactmedia.co.uk
020 3355 8747

About Impact

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WordPress Agency Services

  • Website Design
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WordPress Support

  • WordPress Support & Maintenance Plans
  • WordPress Support
  • WordPress Maintenance
  • WordPress Multi-Lingual Support
  • Insights
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  • Contact Us

WordPress Agency London.

86-90 Paul Street,

London, EC2A 4NE

+44 (0) 20 3355 8747

WordPress Agency Essex

Woodland Place, Hurricane Way,

Wickford, Essex, SS11 8YB

+44 (0) 1268 858292
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