WordPress Support & Maintenance Agency

WordPress Support & Maintenance Plans

Experience reliable, UK based WordPress Support and Maintenance, from dedicated and technical WordPress experts. We're the trusted support partner for hundreds of UK and global businesses, with a variety of specialist support needs.

Get total peace of mind with our contract free WordPress support retainers. Our team are ready to help, and just a call away. Choose Impact Media as your WordPress Support Agency today!

Total Website Peace Of Mind

With connectivity speeds constantly increasing, the expectations of the modern day web browser have skyrocketed. Websites are expected to load fast no matter the device, be secure, and simply work.

The problem is that with the continual increase in expectation, means that a website can no longer stand still. Critical care and routine maintenance are essential to ensure the website remains fast, secure, that integrations are connected, and the website remains functional.

Our ongoing support plans combine routine maintenance, and speed and performance enhancements, with SLA reactive technical support. Along with enterprise level hosting, a rock solid security firewall, and a variety of other core benefits that save brands both time and money.

Introducing WordPress Support & Maintenance from Impact Media

Delegate all routine WordPress Maintenance

Let our WordPress technical experts take care of routine WordPress maintenance, plugin updates, daily backups, and theme updates for your single or Multisite website setup.

Get peace of mind knowing we’re only a phone call away

Real humans at the end of the phone. If you are having issues with your WordPress website, submit an Unlimited number of requests each month for a flat monthly fee.

Proactive security, speed & performance optimisation

By utilising our WordPress focused hosting infrastructure benefit from page speed improvements, caching, image optimisation and third party firewall protection through Sucuri inclusive for a single monthly fee.

Get A WordPress Website Healthcheck

If you’re having trouble with your WordPress website, regardless of the issue, the first step is requesting a WordPress Website Healthcheck – we’ll take a look under the bonnet.

Request Healtcheck

How We Can Support Your Business

Impact will continually monitor your website and carry out routine WordPress Core, Plugin and theme updates as and when required.

Our team of experts are at the end of the phone should you encounter any issues. Investigating, diagnosing and resolving on your behalf.

Protect your reputation and investment by screening website traffic through Sucuri’s premium 3rd party security firewall inclusive within your plan.*

Fast and reliable WordPress configured hosting managed by the Impact Media team. Using a CDN and server caching to achieve rapid loading times.*

Through premium plugins and website configuration we help to continually improve the overall speed, performance and page loading times of your website.

Protect your data with daily or hourly offsite backups should a catastrophe occur. Our team will restore the latest backup to get you back up and running in lighting time.

With 24/7 website monitoring, proactive security patches being applied and a responsive team on hand to repair and protect the website moving forward.

New plugin or development testing is carried out on a clone website, to avoid errors and to aid in any internal approval process.*

To ensure your team are trained in how to maintain the content on your website, our plans provide access to a library of WordPress training videos at their disposal.

*Sucuri Firewall, Managed Hosting & Staging Servers are available on our Essential & Critical plans.

Platforms, Plugins We Support To Keep Your Website Connected

Our team create and work with a large stack of integrations and technologies that work hand in hand with you WordPress website. The list continues to grow as the technology landscape evolves, but here are a few of the ones you might recognise.

WooCommerce
& Subscriptions

We support WooCommerce and a number of subscription management platforms.

WordPress Multisite
Support

We support and maintain Multisite networks of all sizes and complexity.

API Integration
Support

We’re can support the custom API integrations your website relies on.

WPML & Multi-Lingual Support

We support sites using WPML, along with other multi language solutions.

They are experts in what they do

Impact Media are a joy to work with. They are experts in what they do, brilliant problems solvers & provide excellent customer service. Having Impact Media manage the hosting and development needs gives me peace of mind & allows me to get on with growing my business.

Ben Mansfield

Founder

They deliver on what they promise

I can honestly say Impact has been my favourite agency to work with. Highly organised, efficient & transparent, there's no question they know everything WordPress. They deliver on what they promise and best of all they’re really nice people to work with – very rare to get all the above in one agency.

Nick Bramer

Marketing Director

Boosted performance on desktop and mobile

Initially driven by a need for speed, where Impact made a number of refinements to our sites to help boost performance on desktop and mobile, they now provide proactive website management and reactive support to ensure that the sites remain secure, available, and fast.

Anne Woollett

Marketing Communications Manager

Common challenges marketing teams face before coming onboard with Impact:

Searching for a specialist WordPress partner with technical knowledge and experience to handle both support and further development.
The agency that launched the website doesn't provide support or routine maintenance.
WordPress Core or plugins are out-of-date and other compliance and security tasks are not being carried out.
The website has been hacked and not secure. It has no security measures, or no form of backup facility.
The website is slow to load needing various speed & performance improvements to benefit user experience and search rankings.
The website contains third party integrations that are vital to the website's functionality, and they are constantly failing.
Utilising valuable development hours each month investigating and resolving bugs.
There is a delay in communication between the hosting and development companies which is causing issues.