We’re Still ISO 9001:2015 Certified!
As an ISO 9001:2015 certified agency, we make sure we renew our certification annually.
The International Organisation for Standardisation (ISO) is an international standard-setting body composed of representatives from various national standards organisations.
ISO 9001 Quality Management System ensures we are providing products and services that meet the needs of our customers, and always looking for ways to improve process, quality, and customer satisfaction.
It ensures that we’re organised, and that our process is ever evolving for greater efficiency. From every project, we learn what worked well, and what needs to be improved on. This then filters into our team’s workflow, removing the repetition of things that don’t work well.
ISO 9001 means that when it comes to Impact pitching or tendering for your web projects, you can feel more comfortable knowing that your project is in safe and qualified hands.
We’re externally audited every year. This is done by a company called CQS (Certified Quality Systems). After compiling all of the evidence required (no small task!) and submitting for audit, we were successful in renewing our certification.
We always look to invest in anything that increases quality, productivity or efficiency. We believe that the ISO 9001 certification helps us address all three.
We’ll be externally audited again next year, so we’ll continue working towards the standard.
If you need to request any of our polices as your supplier for your own ISO standards, please get in touch with Crystal.