As an ISO 9001:2015 certified agency, we make sure we renew our certification annually.
The International Organisation for Standardisation (ISO) is an international standard-setting body composed of representatives from various national standards organisations.
ISO 9001 Quality Management System ensures we are providing products and services that meet the needs of our customers, and that we are always looking for ways to improve process, quality and customer satisfaction.
It ensures that we are organised and that our process is ever evolving for greater efficiency. We learn from every project; what worked well, and what needs to be improved. This then filters into our team’s workflow, removing repetition of things that do not work well.
ISO 9001 means that when it comes to Impact pitching or tendering for your web projects, you should feel more comfortable knowing that your project will be in safe and qualified hands.
We are audited externally yearly by a company called CQS (Certifed Quality Systems). After compiling all of the evidence required (no small task!) and submitting for audit, we were successful in renewing our certification.
We always look to invest in anything that increases productivity or efficiency and we believe that the ISO 9001 certification helps us address both.
So until next year when we are externally audited again, we will continue to keep working towards the standard, and should you wish to request any of our polices as your supplier for your own ISO standards please get in touch with Crystal.
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