Crystal Coates
Account Manager

Crystal Coates - Account Manager
Crystal has worn many hats in her time, and has years of web design and development behind her. This has made her a perfect Account Manager, overseeing WordPress projects for our clients.

Background & Skills

Crystal has been working at Impact Media for 16 years, and has experience across all areas of the business, from blogging, SEO, content population, and admin, to project management and now account management. Her in-depth knowledge of everything Impact makes her great at her role.

She loves WordPress for the great experience it offers our clients, and because it is constantly evolving it allows us to open new doors not only for us but for our clients too. She also loves being an active member of the WordPress community, attending WordCamps.

Her role as Account Manager is something she takes great pride in, and she loves working alongside our clients to find solutions to their challenges. Especially managing projects, to build websites that go above and beyond expectations.


She lives in beautiful Norfolk, where she likes to explore the countryside as much as possible, and in her spare time, she enjoys making delicious smelling wax melts and has a bit of an obsession with following home style and interior design accounts on Instagram, to have a nose at what people have done to their homes.

Crystal Coates - Account Manager
Key Facts
#1 Fun Fact
Home Interior Lover
#2 Forgotten Achievement
Copacabana Dance Winner 1995
#3 Karaoke Number
Love Shack by the B-52s
Articles & Insights Written by Crystal